Water Service Line - Customer Survey


We need your help completing our Water Service Line Inventory. Please submit the information requested below right away.

  1. Locate a recent Utility Bill. You will need this to enter your Account Number in the response form.
  2. Locate your water service line coming into your building/home - where the service line comes through the wall or floor. This pipe is usually located in the basement or lowest buildingt level and is connected to the water meter.
  3. Use the pipe material chart, here, to help identify your service line.
  4. Take a photo of your service line.
  5. Upload the photo online and fill out the information: address, name, and service line material.

PLEASE NOTE ALL SUBMISSIONS ARE BEING REVIEWED BY THE WATER BUREAU. DUE TO THE HIGH VOLUME OF RESPONSES, REVIEWING AND VERIFYING YOUR SUBMISSION MAY TAKE LONGER THAN EXPECTED.

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